Terms of Service

By creating an account or using RENTIERA, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use the service.

RENTIERA is an extended-stay hospitality platform operating in the Philippines. Guests can book hotel stays of five nights or longer from verified merchants. RENTIERA also facilitates room revenue advances, in which members fund 30 days of room capacity at verified partner hotels under recorded contracts and escrow. It is not a cryptocurrency or token. Nothing on RENTIERA is an offer, a solicitation, or financial advice.

You must provide accurate information when creating an account and keep it up to date. One account per person. Certain features — including booking, wallet, and Invest activity — require identity verification (KYC) before use. We may decline, suspend or terminate accounts that provide false information or breach these terms.

• Provide accurate personal, booking and verification information.
• Comply with the house rules of the properties you book.
• Pay all amounts due for confirmed bookings and orders.
• Use the service only for lawful purposes.

You must not:

• Attempt to access another user's account, data or documents.
• Interfere with the platform's security, availability or integrity.
• Manipulate prices, bookings, quotes, orders or ledger records.
• Use automated means to scrape or abuse the service.
• Misrepresent your identity, affiliation or eligibility.

You are responsible for keeping your sign-in credentials confidential and for all activity under your account. Notify us immediately through support if you suspect unauthorized access. We may require additional verification before sensitive actions.

Bookings have a five-night minimum. A booking is confirmed only after payment is verified with the payment provider. Rates, fees, cancellation and refund conditions are shown before you pay and in your booking contract. Refunds, where applicable, are processed back through the original payment method.

Investors may advance money to a partner hotel for one specific room for a fixed term, through quotations, Deal Room negotiation and a signed contract. RENTIERA holds the advance in escrow, releases it to the hotel less commission and reserve, records room revenue and settles the investor's share (70% of gross room revenue, less the platform fee) at maturity. Agreed free room nights are a non-cash stay dividend. Returns depend on actual occupancy and can be lower than the advance. Past results do not indicate future results. Terms are subject to legal review.

The RENTIERA name, logo, brand identity, design and content are the property of RENTIERA and may not be copied, reproduced or used without permission. Property photos and descriptions remain the property of their respective merchants.

RENTIERA relies on third-party services, including Google Sign-In for authentication and a payment provider for processing payments. Your use of those services is also subject to their own terms and privacy policies. We are not responsible for the availability or conduct of third-party services.

We aim to keep RENTIERA available and reliable, but the service is provided "as is" and "as available". We may suspend or limit the service for maintenance, security, legal or operational reasons, with notice where reasonably possible.

RENTIERA acts as the intermediary between guests, investors and partner hotels and charges a fee on each transaction. For bookings, quotations, negotiations, contracts and payments made inside RENTIERA, funds are held in RENTIERA escrow where applicable, every action is recorded, and RENTIERA handles disputes, unremitted payments and refunds under the applicable booking or contract terms.

Users agree not to negotiate, contract or pay outside RENTIERA for any deal introduced through RENTIERA, and not to share or request contact details for that purpose. Negotiations, agreements or payments made outside RENTIERA are not covered, and RENTIERA cannot recover or refund them. RENTIERA does not promise investment returns; any contractual minimum is backed by the partner hotel's reserve. This section is subject to legal review.

To the maximum extent permitted by law, RENTIERA is not liable for indirect, incidental or consequential losses, including lost profits or lost data, arising from your use of the service. Nothing in these terms excludes liability that cannot be excluded by law.

We may update the service and these terms from time to time. Material changes will be announced by email or in-app notice, and the "Last updated" date above will change. Continued use after a change takes effect constitutes acceptance.

We may suspend or terminate access for breach of these terms, fraud, security risk or legal requirement. You may close your account by contacting support. Obligations that by their nature should survive (for example payment, audit and record-keeping obligations) survive termination.

These terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules.

Questions about these terms: contact RENTIERA support through the Support section of your account, or email support@rentiera.app.